H2cryptO- We Democratize the complexities of the Cryptocurrency Marketplace; empowering investors by providing them with education, knowledge, help and how-to execution skills- Our mission to be the go-to support service for blockchain and cryptocurrency services. We are now a Venture Capital backed startup and are looking to build out our team.
Primary Job Functions:
Responsible for working and tracking cases from the beginning through resolution
Answer incoming calls/common questions about exchange and properly document tickets for escalation.
Create and maintain documentation for the company's knowledge base articles.
Excellent Problem-solving skills, & Documentation abilities
Punctuality, meeting deadlines, and a good grasp on and the use of common courtesy & manners
Use standard operating procedures to meet service level agreements
A strong client-focused skill set, a can-do attitude, and the delivery of top-level support is a must
The Cryptocurrency Marketplace is 24/7/365. Having the ability to work calmly in highly urgent or stressful situations is essential
Ability to work individually, in teams: knowing when to lead, when to follow, and how to make a positive contribution to the team along with a willingness to learn new technologies
Work well with colleagues, clients, and leadership team members
Demonstration of Exceptional clients Service Skills including but not limited to Soft Skills/Empathy
Experience & Education:
Associates Degree or higher Preferable or Equivalent Field Services work in technology field Preferred
Professional Certifications Welcomed: CompTIA A+, Network+, Security+, CCENT, CCNA, etc.
Level 1 or Level 2 experience working within a fast-paced I.T. environment preferred
Knowledge of Cryptocurrency Trading and/or Blockchain Development Preferred
Required Software experience:
Must have experience with Remote Desktop Software such as Logmein or Team Viewer
2 years' experience with Windows 10 and OSX as well as iOS and Android mobile operating systems
Must be familiar with cryptocurrency wallets as well as general understanding of Blockchains
Any prior work experience with a Managed Services Provider would be acceptable.