Houzz
London, UK
About the Role Houzz is looking for a positive, energetic and service-oriented individual to join our Product Support Team. As an Associate Product Support representative, you will ensure our professional user base has first class support using our Houzz Pro features. The software is designed to help home remodelling professionals improve their lead conversion, manage their projects and strengthen their client communication all in one place. The role includes helping users understand how the software works and how it can be tailored to their business needs. Support is provided via email, phone and video calls. The role also includes creating learning content such as video tutorials on how to use the platform. The ideal candidate for this position is resourceful, a great problem solver and an excellent communicator. You are truly passionate about helping software users and are curious to understand the individual use case to present a tailored solution that fits...