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Hopper

Hopper is a global travel platform that powers Hopper’s mobile app, as well as partners' direct channels via HTS (Hopper Technology Solutions).

Hopper combines a best-in-class travel agency, industry-leading e-commerce, and proprietary financial services to help users travel better — and partners earn more. To do this, the company developed several unique fintech ancillaries that address everything from pricing volatility to trip disruptions. Through HTS, Hopper’s B2B business, the company supercharges its partners’ direct channels with its full suite of offerings.

Hopper sells $6 billion worth of travel and travel fintech every year. The Hopper app has over 100 million downloads, and 70% of users are Gen-Z and Millennials travelers. HTS powers many of the world’s leading brands with travel fintech ancillaries, partner-branded travel portals, and industry-leading e-commerce. Hopper’s proprietary fintech ancillaries include Price Freeze, Cancel for Any Reason, and Flight Disruption Guarantee.

Customer obsession is at the heart of Hopper. We must always have the customer’s best interests at heart so when making decisions we start with the customer and work backwards. We believe that every interaction before, during, and after booking travel should earn our customer’s trust and loyalty. 

Nov 29, 2023
Full time
Fraud Operations Analyst (100% Remote)
Hopper Tel Aviv, Israel
We are seeking a dedicated and detail-oriented Fraud Analyst to join our dynamic team. The ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team. This role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain. If you are passionate about protecting our organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply.   What would your day-to-day look like: Customer Success Communication: Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally. Collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues. Maintain a...
Nov 29, 2023
Full time
Fraud Operations Analyst (100% Remote)
Hopper Dublin, Ireland
We are seeking a dedicated and detail-oriented Fraud Analyst to join our dynamic team. The ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team. This role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain. If you are passionate about protecting our organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply.   What would your day-to-day look like: Customer Success Communication: Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally. Collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues. Maintain a...
Nov 29, 2023
Full time
Fraud Operations Analyst (100% Remote)
Hopper Amsterdam, Netherlands
We are seeking a dedicated and detail-oriented Fraud Analyst to join our dynamic team. The ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team. This role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain. If you are passionate about protecting our organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply.   What would your day-to-day look like: Customer Success Communication: Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally. Collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues. Maintain a...
Nov 29, 2023
Full time
Fraud Operations Analyst (100% Remote)
Hopper Paris, France
We are seeking a dedicated and detail-oriented Fraud Analyst to join our dynamic team. The ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team. This role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain. If you are passionate about protecting our organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply.   What would your day-to-day look like: Customer Success Communication: Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally. Collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues. Maintain a...
Nov 29, 2023
Full time
Fraud Operations Analyst (100% Remote)
Hopper Rome, Italy
We are seeking a dedicated and detail-oriented Fraud Analyst to join our dynamic team. The ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team. This role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain. If you are passionate about protecting our organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply.   What would your day-to-day look like: Customer Success Communication: Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally. Collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues. Maintain a...
Nov 29, 2023
Full time
Fraud Operations Analyst (100% Remote)
Hopper Lisbon, Portugal
We are seeking a dedicated and detail-oriented Fraud Analyst to join our dynamic team. The ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team. This role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain. If you are passionate about protecting our organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply.   What would your day-to-day look like: Customer Success Communication: Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally. Collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues. Maintain a...
Nov 29, 2023
Full time
Fraud Operations Analyst (100% Remote)
Hopper Remote, Spain
We are seeking a dedicated and detail-oriented Fraud Analyst to join our dynamic team. The ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team. This role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain. If you are passionate about protecting our organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply.   What would your day-to-day look like: Customer Success Communication: Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally. Collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues. Maintain a...
Nov 29, 2023
Full time
Fraud Operations Analyst (100% Remote)
Hopper England, United Kingdom
We are seeking a dedicated and detail-oriented Fraud Analyst to join our dynamic team. The ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team. This role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain. If you are passionate about protecting our organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply.   What would your day-to-day look like: Customer Success Communication: Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally. Collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues. Maintain a...
Nov 10, 2023
Full time
Senior Machine Learning Platform Engineer - Fintech Foundation (Remote)
Hopper Remote, Uruguay
Hopper is continually redefining how people travel, combining a best-in-class travel agency with a portfolio of proprietary fintech offerings that give our customers peace of mind when booking travel.  More than 100M monthly active users are exposed to our products through our mobile app and a growing list of partners such as CapitalOne, Uber, Nubank, and Air Canada.  With a real-time feed of 50B+ priced itineraries daily along with more than ten years of history and multiple external data sources, we have unparalleled insight about pricing and demand trends. This is a unique opportunity to join our growing Fintech Foundation team and help millions of people travel better, for less. Our team enables our product teams to deliver new products to market faster; produce better quality pricing and provisioning models faster; and be more responsive to changing market conditions, product construction and service outages.   As a Senior Machine Learning Engineer, you will be directly...
Nov 10, 2023
Full time
Senior Product Designer, Growth - Social commerce (Remote)
Hopper Remote-US, USA
About the job Over the last few years, Hopper has evolved and grown from an app which helps consumers save money on flights to a full-service global travel agency. As such, our various customers and partners - consumers, travel suppliers, and advertisers - expect the highest quality product which meets their various objectives. The Growth team needs a Sr. Product Designer who is experienced, driven, data-driven, and endlessly curious to understand and deliver on the needs of these various constituents and create high-quality end-solutions which help meet customer and business objectives through seamless and cohesive UX. This Sr. Product Designer will work across three product development teams within Growth working on very different problems for different customers. These three teams are: Retention & Loyalty: How can we keep and add more value to our millions of travelers? Where can we make their travel booking experience better, and implement ways to make...
Nov 10, 2023
Full time
Senior Product Designer, Growth - Social commerce (Remote)
Hopper Remote-CAN
About the job Over the last few years, Hopper has evolved and grown from an app which helps consumers save money on flights to a full-service global travel agency. As such, our various customers and partners - consumers, travel suppliers, and advertisers - expect the highest quality product which meets their various objectives. The Growth team needs a Sr. Product Designer who is experienced, driven, data-driven, and endlessly curious to understand and deliver on the needs of these various constituents and create high-quality end-solutions which help meet customer and business objectives through seamless and cohesive UX. This Sr. Product Designer will work across three product development teams within Growth working on very different problems for different customers. These three teams are: Retention & Loyalty: How can we keep and add more value to our millions of travelers? Where can we make their travel booking experience better, and implement ways to make...
Nov 10, 2023
Full time
Senior Product Designer, Growth - Social commerce (Remote)
Hopper New York, NY, USA
About the job Over the last few years, Hopper has evolved and grown from an app which helps consumers save money on flights to a full-service global travel agency. As such, our various customers and partners - consumers, travel suppliers, and advertisers - expect the highest quality product which meets their various objectives. The Growth team needs a Sr. Product Designer who is experienced, driven, data-driven, and endlessly curious to understand and deliver on the needs of these various constituents and create high-quality end-solutions which help meet customer and business objectives through seamless and cohesive UX. This Sr. Product Designer will work across three product development teams within Growth working on very different problems for different customers. These three teams are: Retention & Loyalty: How can we keep and add more value to our millions of travelers? Where can we make their travel booking experience better, and implement ways to make...
Nov 10, 2023
Full time
Travel Agent Training Program
Hopper Remote-US, USA
THIS IS NOT A JOB POSTING. DO NOT SUBMIT YOUR RESUME HERE.   Hopper offers a publicly-available job readiness training program designed to help professionals who have the goal of becoming a travel agent.  To learn more about the program, visit www.bunnyboot.camp . Bunny Bootcamp is a travel agent training course offered by Hopper. This job-readiness program is designed for individuals with little or no experience in the travel industry, who have a love for travel and aspire to become a travel agent.  Our program is company-agnostic. This means that it’s not designed exclusively for the needs of Hopper, but rather encompasses the most basic skills our industry experts believe most travel companies would require before considering your candidacy as a travel agent.  While our program does not guarantee you a job with Hopper or any other company, it does provide training in what we believe to be the most fundamental skills you need toward your goal of...
Nov 10, 2023
Full time
Analyste Principal de données d'intelligence d'affaire & Prix, Hébergement
Hopper Montreal, Canada
Vous jouerez un rôle essentiel dans la résolution des problèmes de données et d'ingénierie visant à améliorer les offres d'hébergement de Hopper, faisant de Hopper le meilleur endroit pour réserver des hôtels et des locations de vacances.  Ce rôle a un impact énorme sur la vision et le succès de l'entreprise. C'est une occasion unique de rejoindre l'une des équipes stratégiques d'hébergement de Hopper et d'avoir accès à des ensembles de données fascinantes et massives sur le marché et les comportements. Votre principale responsabilité consistera à prendre en charge l'entreposage de nos données, à garantir l'accessibilité des données et à fournir des informations qui façonneront notre orientation stratégique. Il s'agit d'une formidable occasion de croissance personnelle et comprend un potentiel élevé d'avantages sur les options d'achat d'actions avant l'introduction en bourse.   Ta routine ressemblerait à quoi? Dans ce rôle, vous ferez partie d'une équipe...
Nov 10, 2023
Full time
IT Operations Specialist
Hopper Manila, Philippines
The IT Operations Specialist is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance, and operational perspective to guarantee that the needs of Hopper’s service delivery teams and our fast-paced business context are met.  We’re looking for a technically-savvy and detail-oriented individual to join our CS Systems team under the CS Enablement group. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals.   They will build strong partnerships with different teams across the organization in order to contextualize the product, technical, and service delivery groups in their mission to provide excellent service to Hopper users across all verticals. This individual will be responsible for providing the visibility and support required to better inform business decisions - a set of...
Nov 10, 2023
Full time
Principal Pricing Intelligence Analyst, Lodging
Hopper Montreal, Canada
In this role, you will play a pivotal role in tackling data and engineering challenges aimed at enhancing Hopper's lodging offerings, making Hopper the best place to book hotels and vacation rentals.  This role has a tremendous impact on the vision and success of the company. It's a unique opportunity to join one of Hopper's strategic lodging team, and get access to fascinating and massive market and behavioural data sets. Your main responsibility will revolve around taking charge of our data warehousing, ensuring data accessibility, and delivering insights that will shape our strategic direction. In this role you will be part of a cross-functional team of product managers, data scientists, and engineers who work closely together to make travel easier and reach millions of users in the process.   What would your day-to-day look like: Initiate, Develop, and Maintain Data Pipelines : Independently drive the creation and maintenance of data...
Nov 10, 2023
Full time
Principal Pricing Intelligence Analyst, Lodging
Hopper Boston, MA, USA
In this role, you will play a pivotal role in tackling data and engineering challenges aimed at enhancing Hopper's lodging offerings, making Hopper the best place to book hotels and vacation rentals.  This role has a tremendous impact on the vision and success of the company. It's a unique opportunity to join one of Hopper's strategic lodging team, and get access to fascinating and massive market and behavioural data sets. Your main responsibility will revolve around taking charge of our data warehousing, ensuring data accessibility, and delivering insights that will shape our strategic direction. In this role you will be part of a cross-functional team of product managers, data scientists, and engineers who work closely together to make travel easier and reach millions of users in the process.   What would your day-to-day look like: Initiate, Develop, and Maintain Data Pipelines : Independently drive the creation and maintenance of data...
Nov 10, 2023
Full time
Principal Pricing Intelligence Analyst, Lodging
Hopper New York, NY, USA
In this role, you will play a pivotal role in tackling data and engineering challenges aimed at enhancing Hopper's lodging offerings, making Hopper the best place to book hotels and vacation rentals.  This role has a tremendous impact on the vision and success of the company. It's a unique opportunity to join one of Hopper's strategic lodging team, and get access to fascinating and massive market and behavioural data sets. Your main responsibility will revolve around taking charge of our data warehousing, ensuring data accessibility, and delivering insights that will shape our strategic direction. In this role you will be part of a cross-functional team of product managers, data scientists, and engineers who work closely together to make travel easier and reach millions of users in the process.   What would your day-to-day look like: Initiate, Develop, and Maintain Data Pipelines : Independently drive the creation and maintenance of data...
Nov 10, 2023
Full time
Principal Pricing Intelligence Analyst, Lodging
Hopper Toronto, ON, Canada
In this role, you will play a pivotal role in tackling data and engineering challenges aimed at enhancing Hopper's lodging offerings, making Hopper the best place to book hotels and vacation rentals.  This role has a tremendous impact on the vision and success of the company. It's a unique opportunity to join one of Hopper's strategic lodging team, and get access to fascinating and massive market and behavioural data sets. Your main responsibility will revolve around taking charge of our data warehousing, ensuring data accessibility, and delivering insights that will shape our strategic direction. In this role you will be part of a cross-functional team of product managers, data scientists, and engineers who work closely together to make travel easier and reach millions of users in the process.   What would your day-to-day look like: Initiate, Develop, and Maintain Data Pipelines : Independently drive the creation and maintenance of data...
Nov 10, 2023
Full time
Senior Machine Learning Platform Engineer - Fintech Foundation (Remote)
Hopper Remote, Brazil
Hopper is continually redefining how people travel, combining a best-in-class travel agency with a portfolio of proprietary fintech offerings that give our customers peace of mind when booking travel.  More than 100M monthly active users are exposed to our products through our mobile app and a growing list of partners such as CapitalOne, Uber, Nubank, and Air Canada.  With a real-time feed of 50B+ priced itineraries daily along with more than ten years of history and multiple external data sources, we have unparalleled insight about pricing and demand trends. This is a unique opportunity to join our growing Fintech Foundation team and help millions of people travel better, for less. Our team enables our product teams to deliver new products to market faster; produce better quality pricing and provisioning models faster; and be more responsive to changing market conditions, product construction and service outages.   As a Senior Machine Learning Engineer, you will be directly...