Wise

We’re looking for a new Customer Support Regional Lead to lead the APAC Customer Support team in Business! Your Your mission is to lead our Business support team. As the Regional Lead of CS Operations for APAC, you’ll report directly to the Head of Business Customer Support and lead our regional teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM QA and more. You’ll also join the senior leadership team in Singapore and work to build an exceptional work environment in our regional offices. You'll lead a team that supports any of our global customer base that needs help from our APAC based team while also working closely with our product teams to ensure that the customers in our APAC markets receive world class support. Are you ready? 🚀 Here’s how you’ll be contributing to the team: You'll partner directly with the teams building key elements of the APAC customer experience as they cover topics such as help...

We’re looking for a Customer Support Team Lead to add some additional leadership power and experience to our Customer Support teams in our Tokyo office. This role is a unique opportunity to build a strong team, develop processes that put our customers first, and provide continuous feedback from our customers to various product development teams to help millions more potential customers save money by using Wise!  You’ll receive a competitive package including an annual salary and stock options in a fast-growing company, amongst a wide array of other benefits.  Your mission: Develop and build a strong team of efficient CS Agents who provide world-class support to our customers Help your team members find their path in Wise and set them up for success, while working with your lead to do the same, potentially growing into a Senior Team Lead role Help set and report against monthly and quarterly performance targets, communicate key insights, and obstacles to the teams...

At Wise we believe that the people closest to risks are best placed to identify and address these. We are looking for a Financial Crime professional to join Wise’s mission, who will be part of a young and dynamic team of Specialists who review high risk customers and Suspicious Activity Reports (SAR). Your mission: Act as final point of approval for all SARs before they are submitted to CTIF Review high risk customers Support your Lead on enquiries and projects relating to reporting to the FIU Provide feedback to the first line KYC, AML investigations and reporting teams on how to effectively adapt their controls to address Europe-specific financial crime risks This role will give you the opportunity to:  ​​ Choose your own path to success - this is a relatively new function at Wise and the first that is responsible for deep diving into the world of SAR oversight Collaborate with bright Financial Crime Compliance people across the globe - making an impact...

We’re looking for a Japanese-speaking Large Transfers Specialist to join our growing KYC Team in Tallinn . The team's primary goal is to ensure secure, high-value payments by integrating KYC/compliance reviews with personalized support for business and consumer customers. With a focus on meeting SLAs and minimizing compliance risks, the team offers tailored customer support to address customer vulnerabilities, prioritizing an exceptional customer experience. A bit about the role:   This is a hybrid role that combines KYC/compliance reviews with tailored, excellent support for our new and existing business and consumer customers who are sending high-value payments with us. It’s a position suited for a high-level individual contributor, offering the opportunity to impact our customers’ journey from beginning to end. The core focus of this role is to release high-value payments within set service level agreements (SLAs) while mitigating all compliance risks and providing...

Data Analyst - CRM  We are looking for a Data Analyst to support our CRM function to improve the way we communicate with our customers. The candidate should be passionate about our mission of Money Without Borders as this role can have a critical impact on the mission. The role will work in partnership with our marketing teams to drive strategy and growth by providing data driven insights and recommendations based on experimentation. In this role, you will have a unique opportunity to work with a rich dataset of over 16 million customers and uncover insights and build tools to help our marketing teams optimise our relationships with our customers. You will get the exposure to drive and build data products & tools that let us measure, optimise and scale our marketing activity. Your mission:  At Wise our mission is Money Without Borders - instant, convenient, transparent and eventually free. Whether our customers are sending money to another country, spending money...

We’re looking for a dedicated Suspicious Activity Reporting Specialist to join our growing financial crime fighting team in Tallinn . This role is a unique opportunity to have an impact on Wise’s mission and grow as a specialist in financial crime. Your mission is to protect our customers and Wise by reporting suspicious activity. We are looking for individuals who are passionate about financial crime risk and keen working in a fast paced and rapidly growing fintech environment. Your responsibilities will be: Analyse customer payment activity and profile Summarise investigation findings Independently prepare and submit suspicious activity reports to financial intelligence units Establish and maintain effective professional working relationships at all levels of the organisation A bit about you:  As our ideal candidate you will ideally have previous experience of working either or in AML, fraud, internal controls, audit, law...

We’re looking for a dedicated Suspicious Activity Reporting Specialist to join our growing financial crime fighting team in Budapest . This role is a unique opportunity to have an impact on Wise’s mission and grow as a specialist in financial crime. Your mission is to protect our customers and Wise by reporting suspicious activity. We are looking for individuals who are passionate about financial crime risk  and keen working in a fast paced and rapidly growing fintech environment. Your responsibilities will be: Analyse customer payment activity and profile Summarise investigation findings Independently prepare and submit suspicious activity reports to financial intelligence units Establish and maintain effective professional working relationships at all levels of the organisation A bit about you:  As our ideal candidate you will ideally have previous experience of working either or in AML, fraud, internal controls, audit, law...

We’re looking for an AML Investigator to join our growing AML Investigation team in Kuala Lumpur. This role is a unique opportunity to have an impact on Wise’s mission , grow as a specialist in anti-money laundering and help save millions more people money. Your mission:  Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking . Your mission is to protect customers and Wise by investigating and reporting suspicious activity. Here’s how you’ll be contributing to the AML Investigations team: Carry out reviews on alerted accounts on the basis of both internal and external information Assess actual payment activity and payment patterns Obtain further supporting information to mitigate ML/TF concerns Request and analyse supporting documents when needed Take ownership of an individual investigation and...

Global Sanctions Product Compliance Lead We’re looking for a Global Sanctions Product Compliance Lead to join our growing FinCrime Product team.  Sanctions is a key function in our Global Product Compliance team.  This role is hands-on, a unique opportunity to have an impact on Wise’s mission , grow as a product and compliance leader, and help save millions of more people’s money while protecting Wise from compliance risks.   Your mission:  At Wise we believe that people who are closest to risks are the best placed to identify and address these. We are looking for a Sanctions expert to join the Wise Sanctions Product team, who will work with our product and compliance teams to ensure our sanctions controls are fit for purpose today and as we continue to scale.  This individual will lead a small but growing team across our Screening domain which also includes PEPs and Adverse Media.  This is a first line Product Compliance team lead role, embedded in the Global...

Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. We are looking for an experienced operations lead and sanctions expert to lead the Sanctions Specialist Team and Training Team within Sanctions Operations. The Specialist Team serves as the sanctions subject matter experts responsible for reviewing and investigating all potential violations of OFAC, E.U., UK and other sanctions programs processed through Wise. This includes: reviewing and final approval regarding escalated alerts on transactions and matches to the OFAC, E.U., UK and any other applicable lists and programs; reviewing and approving licensed transactions; reporting blocked property and rejected transactions to the respective regulatory agencies; drafting and filing Voluntary Self-Disclosures to OFAC; investigation into potential...

Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. We are looking for an experienced operations lead and sanctions expert to lead the Sanctions Specialist Team and Training Team within Sanctions Operations. The Specialist Team serves as the sanctions subject matter experts responsible for reviewing and investigating all potential violations of OFAC, E.U., UK and other sanctions programs processed through Wise. This includes: reviewing and final approval regarding escalated alerts on transactions and matches to the OFAC, E.U., UK and any other applicable lists and programs; reviewing and approving licensed transactions; reporting blocked property and rejected transactions to the respective regulatory agencies; drafting and filing Voluntary Self-Disclosures to OFAC; investigation into potential...

Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. We are looking for an experienced operations lead and sanctions expert to lead the Sanctions Specialist Team and Training Team within Sanctions Operations. The Specialist Team serves as the sanctions subject matter experts responsible for reviewing and investigating all potential violations of OFAC, E.U., UK and other sanctions programs processed through Wise. This includes: reviewing and final approval regarding escalated alerts on transactions and matches to the OFAC, E.U., UK and any other applicable lists and programs; reviewing and approving licensed transactions; reporting blocked property and rejected transactions to the respective regulatory agencies; drafting and filing Voluntary Self-Disclosures to OFAC; investigation into potential...

The CRM team at Wise is expanding to consolidate our efforts to develop our global B2B lifecycle communications. We’re all about bringing value to our customers who deserve first-class communications so they make the most of their Wise Business account that helps them save money and avoid the terrible exchange rates from traditional banks. What’s the role? We’re building money without borders for people and businesses and we need your help to make our B2B customer comms best-in-class. So we’re looking for a Senior CRM Manager to join our growing CRM team and lead our B2B CRM strategy and implementation. The Sr. CRM Manager will own, shape and deliver an effective communications strategy for Wise’s business customers: from engaging and exciting product launches, to testing and building our B2B lifecycle communications.  The role will be based in London and will deliver best-in-class customer communications. The role will report into the London CRM team and follow the...

Wise is one of the fastest growing companies in Europe and we’re on a mission: to make money without borders the new normal. We’ve got 16 million customers across the globe and we’re growing. Fast. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply.  So, we’re building a new one. And, we need a talented Engineering Team Lead to join our mission. Here at Wise we’re working to create a seamless IT experience by offering all the tools and permissions people need to do the best work they can, and simultaneously avoid being a speed hump. We have a highly mobile, geographically diverse work environment and currently we look after several offices of varying sizes.  The teams that support all this are called User Technology (UT). UT consists of autonomous teams that build and maintain everything needed to support our company mission. These teams include Device Management, Conferences and Events, Network Infrastructure,...

A bit about the role We are looking for an Internal Audit Manager to join our new and growing IA team.  Your main task will be to plan and execute the internal audits at Wise, managing teams and collaborating internally and externally with partnering firms. You will make recommendations to improve governance, risk management and internal controls. You will be responsible for planning, executing and reporting internal audits across a range of business areas. The role presents a great opportunity to focus on the development and delivery of audit engagements in a fast paced environment, focussed on data driven audit techniques and continuous monitoring. Relevant experience working in assurance, risk or control roles and deploying technology enabled assurance is key to driving the internal audit agenda. We are a newly formed team, therefore you have the unique opportunity to collaborate and shape the operations, methodology and approaches of the Internal Audit function....

Senior Engineer - Backend   170,000-260,000 + RSU + Benefits Wise is  one of the fastest growing Fintechs in the world and  we’re on a mission to make money without borders the new normal. We’ve got 10 million customers  across the globe and we’re growing. Fast. Current banking systems don’t let us send, spend or receive money  across borders easily. Or quickly. Or cheaply.  So, we’re building a new one. And, we’re looking for a strong Senior Engineer with experience in microservices and testing to join our team in Austin. Your mission: In this role, you’ll work together with our Engineers and lead cross-team efforts to improve productivity in our Engineering organization. This means deep-diving into the challenges faced by our different teams, identifying patterns and working to create and maintain company-wide tools to help our teams ensure high quality releases. You’ll help build capability programs to empower our teams to solve their own...

People Partner We’re currently hiring a People Partner to join our growing Partner team and our mission. You’ll be supporting our Product and Engineering teams and will be based in our Austin office. We are looking for a commercially-minded, driven and goal-oriented HR Business Partner who will actively partner across our tech teams at Wise. This gives you an exciting opportunity to work internationally with very talented people, while also being part of a larger People Team. This role offers a lot of variety and scope, giving you access to make an impact at scale at Wise. If you’re a curious, passionate and results-oriented HR professional, with an eye for detail and data, then this role is for you! You’ll thrive in creating great workplaces and working on a complete cycle of HR services, including establishing trusted partnerships with business leaders and Wisers. We’re looking for someone who is passionate about all things “people”. You will love supporting your client...

AML Investigator We’re looking for an AML Investigator to join our growing AML Investigation team in Sao Paulo. This role is a unique opportunity to have an impact on Wise’s mission, grow as a specialist in anti-money laundering and help save millions more people money. Your mission:  Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to protect customers and Wise by investigating and reporting suspicious activity.   Here’s how you’ll be contributing to the AML team: Carry out reviews on alerted accounts on the basis of both internal and external information Assess actual payment activity and payment patterns Obtain further supporting information to mitigate ML/TF concerns Request and analyse supporting documents when needed Take ownership of an individual...

Compensation & Benefits Specialist - Austin Wise is helping to build a new world - a world without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. As we continue our journey of rapid growth, the People team’s job is to help Wise to grow, develop and build for the future. That’s where you come in.  We’re looking for a Compensation and Benefits Specialist who can help deliver our reward strategy and support the next level of growth for Wise. You’ll be building frameworks to enable our Leaders to make informed compensation decisions and you’ll drive changes that will make our total reward package even more compelling. Your mission: Partnering with business leads located in our USA and Brazil locations to develop effective reward solutions Act as the go-to expert in the Reward team on all USA and Brazil compensation and benefits matters Support the delivery of annual salary reviews...

At Wise we believe that people who are closest to risks are the best placed to identify and address these. We are looking for an experienced Compliance Manager to join the Wise team, who will work across our Product and Compliance teams to take our KYC program to the next level. This individual will work closely with our KYC teams to ensure our controls strike the right balance for our customers and our compliance requirements to onboard customers. Your mission : Collaborate with KYC product teams to help define controls and support in the interpretation of global regulation to ensure our in house built KYC product is best in class Identify and drive enhancements that could improve our customer experience, unlock growth, improve our operational processes Use data to define the effectiveness of controls and support the implementation of an ongoing testing program Work with and support our product teams to implement and prioritise control improvements to strengthen our...